Work-Bench // Operations Coordinator / by Haley Smith

Work-Bench is an enterprise technology venture fund and community-based in NYC. We’ve developed a new model for enterprise startup investing where we bridge early-stage startups with Fortune 1000 corporations to drive innovation in enterprise IT, scaling our startup family with access to customers and community.

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We have a 32K sq ft office in the heart of Union Square which we use to connect what we affectionately call “suits and hoodies” in our ecosystem. Community is at the heart of everything we do -- our workspace houses 20 startups at any given time in addition to a few team members from Fortune 1000 partner organizations of ours. We host over 200+ events a year in our event space, and we organize countless events outside of our four walls as well.


We’re looking for a hungry and organized Operations Coordinator to join our community team and provide logistical support to our mission of enabling and empowering the enterprise technology community in NYC.


You’d join our small team of passionate and driven professionals in our beautiful office space and be critical in helping us build organizational processes. You’d get firsthand exposure to the NYC startup scene and have access to the full breadth of our events and professional development sessions to enhance your own growth.


The ideal candidate is someone who thrives working in a fast-paced startup environment (including all the guts and glory that comes with it), and brings organization, attention to detail, and a passion for all things efficiency to bear.




  • Office and space management: Keep our 32K sq ft workspace fully operational and running smoothly

  • Community building: Foster a positive member experience + collaborative environment for our 150+ community members across 20+ different companies, around onboarding, community management, and event management

  • Logistics management: Owning operations and associated processes


Key Responsibilities:


  • Workspace Operations: Handle the administrative + logistical duties necessary to manage workspace’s daily operations

  • Front desk Management: Greet and triage guests, manage packages, mail, and deliveries

  • Community Support: work with members to resolve issues and needs around meeting rooms, AV, IT, supplies, etc

  • Inventory / ordering: sourcing, ordering, surveying, and stocking all supplies

  • Finance: own invoicing and expense reporting, liaise with finance team to ensure all accounting is accurate and up-to-date

  • Onboarding / offboarding community members: ensure all platforms are up to date and members are fully set up for success


Qualifications for Success:


  • Ability to liaise with broad variety of personalities and roles that this job will encounter, while representing the face and interests of Work-Bench

  • Desire to thrive in a highly dynamic, fast-paced startup environment

  • Proactive multitasker who can keep track of lots of moving parts and keep details from falling through the cracks

  • Bring focus to what can be a busy environment with a passion for creating organization and streamlining processes to maximize efficiency

  • Business operations, customer service, project management, bookkeeping experience a plus

To Apply

Please email and include the following:

  • Your resume

  • Relevant social media accounts / links (blog, LinkedIn, Twitter, etc.)

  • 4 sentences on your interest in Work-Bench, any relevant experience, and your vision for the role

  • 4 sentences on a time when you had to manage a difficult situation and how you resolved it

  • 4 sentences on a project or work experience, when you streamlined or improved a process, workflow, etc.