Product Specialist @ The League

The social dating app, led by Next Gen Summit Speaker / Advisor Amanda Bradford, is hiring a Full Time team member passionate about technology to bridge product and consumer support in San Francisco. Learn more about the role and how to apply here. 

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About The League:

The League is a mobile social dating app startup backed by Ridge Ventures, xSeed Capital, Cowboy Ventures, Structure Capital, Sherpa Ventures, and many notable angels. The Founder, Amanda Bradford, is a Stanford MBA (ex-Google, ex-Salesforce) with a strong product sense (engineering degree from Carnegie Mellon) and a fierce determination to change the dating space for the better. The League is live in 55 US and 5 international cities, brings in healthy, growing revenue each month, and has a growing waitlist in large international metros waiting for their city launch!

The Opportunity:

The League is looking for an enthusiastic, curious Product Specialist with a passion for technology that can sit between product and customer support. A successful candidate will create and oversee a process that ensures customer needs are translated into recommendations for the product team. S/he will have a demonstrated ability to work cross functionally, listen and synthesize and produce detailed specifications from a variety of inputs.

The Product Specialist will report to our Head of Product and be based in San Francisco.

Responsibilities:

  • Become an expert on The League product. Learn to model backend, frontend and internal tool workflows.

  • Translate customer needs into detailed recommendations to be prioritized for the product and engineering roadmap

  • Be the highest level of support -- document, triage and log bugs that are elevated from Customer Support

  • Produce technical guides, best practices document and other content for the product and engineering team

  • Provide analytical support when writing specs, draw insights from our data to persuade the next generation of product features

Requirements:

  • BS in Computer science, Information Systems or related field

  • Two or more years experience in technical support, product testing or QA preferred

  • Strong demonstrated empathy for our users with a deep desire to catalogue and understand the most top of mind problems

  • Entrepreneurial, can-do attitude with a strong sense of product quality and a bias towards action

  • Experience working on iOS or Android platforms and technologies (Java/Swift/Javascript)

  • Demonstrated proficiency with SQL with an ability to analyze and drive insights from our data to support prioritization of customer issues

Location: San Francisco

Industry: Product, Technology

Compensation: Full-time

Interested?

APPLY HERE and tell them Next Gen sent you!

Alex Gordon