Inbound Marketing Lead and Sales Development Representative @ Chatdesk


Chatdesk is a software and machine learning company with a mission to solve customer service and unemployment.

Our solutions are trusted by some of the world’s leading companies such as Abercrombie & Fitch, Vera Bradley, and Chubbies to improve customer support through messaging and analytics.

We are backed by leading Silicon Valley investors and headquartered in Flatiron NYC. Chatdesk is growing fast and we're looking for smart, ambitious people who will play a significant role shaping the company's future.

If you're passionate about improving customer experience, come join us!

Inbound Marketing Lead

You will get hands on operating experience in a fast growing company. There will be opportunities to work with people from all over the world. Based on performance, there will be opportunities to hire and build a team and grow your leadership.

The Inbound Marketing Lead will report to our Co-founder who leads Chatdesk’s business development efforts. Your time will be spent across the following areas:

> Driving inbound traffic to Chatdesk’s website and affiliated microsites to generate sales leads

> Optimize and manage our inbound marketing automation and lead nurturing processes through email, content, search advertising, and social channels.

> Establish Chatdesk as a Customer Support thought-leader and nurture the global Chatdesk community (including blog posts, email campaigns, videos, whitepapers, webinars, reports, infographics, etc.).

> Leverage appropriate analytics tools and to understand how our inbound marketing activity turns into customers, and continually refine our process to improve conversion.

> Define Chatdesk’s voice & tone and ensure consistency of copy across all inbound marketing channels

> Work with technical teams in designing UX and visual elements (website, microsite, etc.)

>Overall responsibility for growing Chatdesk’s brand and product marketing

Experience Needs

> 2-3 years demonstrated success in inbound / digital marketing for software companies

> Strong copywriting and editing skills with an ability to write creatively, in broad and narrow scopes, with an informative, engaging style

> Ability to execute across a range of disciplines (digital, collateral, advertising, SEO, etc.)

> Experience planning/executing digital marketing programs, conference/events and product launches

> Proficiency in using Blog creation tools (Squarespace), Email creation tools (Hubspot), Graphic Design/Video editing (Adobe Suite) and Social Media (Twitter, Facebook, LinkedIn, Medium, Instagram).

How to Apply: Apply on AngelList:

Next Gen Community: reach out to after you apply - I'll keep my eye out!

Deadline to Apply: 12/31/2018

Location: NYC

Sales Development Representative (Part-time / Paid Internship)

 > Your Impact

- Be a champion for the company culture and find ways to establish this into the day to day experience 
- Conduct sales calls to learn more about the customer support needs of leading retail and e-commerce brands 
- Brainstorm and pitch sales strategy ideas 
- Assist with creating sales decks and potential inbound marketing campaigns

> Required Skills

- Any related client management / sales experience is preferred 
- Superb communication and writing skills 
- Able to work without assistance or with minimal supervision 
- Able to think on your feet, remain calm under pressure, and solve problems in real-time 
- You're excited about our mission and making an impact at Chatdesk

How to Apply: For our first round assignment, please call 678.680.8375 and leave a voicemail with answers to the following question (1 minute limit):

- Name 3 brands that are a good fit for our Chatdesk Shift solution (and why)

Deadline to Apply: 12/31/2018

Compensation: no equity

Location: Remote / NYC

Haley Smith